Türkçe
Payment and Delivery
1) By Bank Transfer or EFT (Electronic Fund Transfer)
You can make it to any of our Akbank, Kuveyt Türk, TEB and Choice Financial Group bank accounts (in TL, USD or EURO)
2) With your credit cards through our website
You can benefit from our online single payment to any credit card or online installment opportunities from Akbank. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellations or stock problems, the money will be refunded to your credit card within 3 business days.
3) Order Price Refund
In case of cancellation of your orders for possible reasons; Dostlar İletişim Gıda Tarım ve Turizm Limited Şirketi or ZANALIS LLC will refund the product price to your account and/or credit card within three business days. However, you must provide your bank account information and/or credit card information to our company's financial authorities correctly and completely.
4) Delivery
We deliver the products you have ordered to the cargo on the same day. For products that take time to be procured, the cargo delivery period is 2 business days as specified in the product details. You will be informed in case of a possible delay in delivery.
In order for the product delivery to be carried out without any delay, please provide the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. After your orders are approved, they will be delivered to the Cargo company at the latest by the end of 1 (one) business days.
You can consult our customer representative and discuss different delivery terms. In addition, free cargo deliveries are only valid for Turkey.
The order amount must be at least 4,500 EURO for free shipping abroad.
5) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.
In the event of any error at the specified address, the orderer is contacted regarding the order that could not be delivered.
The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the order is transferred.
We are responsible for the delivery to the bank we use the credit card system as well as the customer.
Please pay attention!
Open and check the packages you think are damaged during shipment in front of the authorized person of the company you received them from. If you think there is any damage to the product, do not accept the product after a report is drawn up by the cargo company.
After the product is received, it is assumed that the cargo company has fully fulfilled its duty.
If the product is damaged: Send the report you have prepared to 0 (372) 408 0410 fax as soon as possible and report the situation to info@zanalis.com e-mail address.
If you perform these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will have helped us in our work on the product.